Refunds & Cancellations

Rental Refund Policy

Cancellations

A 25% deposit or payment in full is required to secure a reservation. Reservations are not guaranteed until a deposit or full payment has been received.

Cancellations made with at least 14 days notice will receive a full refund.

Cancellations made with less than 14 days notice will forfeit the reservation deposit.

Cancellations made on the day of the rental by the renter, including no-shows, will be charged the full reservation amount and no refund will be provided.

Rogue Marine Rentals operates in light rain or cloudy conditions. In the event of thunderstorms, lightning, high winds, unsafe water conditions, mechanical issues, or other circumstances deemed unsafe or unavoidable, Rogue Marine Rentals reserves the right to delay, reschedule, substitute equipment, or cancel a reservation at its discretion.

If a cancellation occurs due to safety, mechanical, or other unavoidable operational reasons, Rogue Marine Rentals may reschedule the reservation, substitute a comparable available watercraft, or issue a refund where deemed appropriate.

In the case of mechanical damage or operational issues that may affect the availability of a rental unit, Rogue Marine Rentals reserves the right to substitute another available watercraft, reschedule the reservation, or cancel the reservation without penalty to the renter.

Long-term rentals are not eligible for refunds due to weather conditions occurring during the rental period.

To cancel or inquire about a cancellation, please contact Rogue Marine Rentals by phone.

Late or Missing Refunds

If you have not received your refund yet, please contact us at info@roguemarinerentals.com with “Refund” in the subject line. We will be happy to provide an update on the status of your refund.

Please note that credit card companies may take additional time to officially post refunds to your account.

Refund processing times can vary and may take up to 7 business days after the refund has been issued.

Help

Contact us at info@roguemarinerentals.com for questions related to refunds.

Rogue Marine Rentals reserves the right to update, modify or replace any company policies at any time. The most current version of our policies will be available on our website and customers are encouraged to review our policy pages regularly to stay informed of any changes.

Sea-Doos on the dock
3214 Port Severn Road, Port Severn, Ontario L0K 1S0